Settings

Shipping Policy – Namaste-Bay

At Namaste-Bay, we strive to deliver your orders in a timely and reliable manner.

📦 Shipping Coverage

We currently ship across India.

⏱ Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

🚚 Delivery Time

• Standard delivery time: 5–10 business days
• Delivery timelines may vary based on location, supplier availability, and courier partner delays.

💰 Shipping Charges

• Shipping charges (if any) will be clearly mentioned at checkout.
• Some products may include free shipping.

📍 Order Tracking

Once your order is shipped, tracking details will be shared via SMS or email.

⚠️ Delays

Unexpected delays due to weather, logistics issues, or government restrictions are beyond our control. We appreciate your patience in such cases.

For any shipping-related queries, contact us at:

📧 [email protected]

Terms & Conditions – Namaste-Bay

By accessing and using namastebay.shop , you agree to the following terms:

🛍 Use of Website

• You must be at least 18 years old or using the site under parental supervision.
• Information provided must be accurate and complete.

📦 Products & Pricing

• Product images are for representation purposes only.
• Prices and availability are subject to change without prior notice.

❌ Order Cancellation

• Namaste-Bay reserves the right to cancel orders due to pricing errors, stock unavailability, or suspicious activity.
• In such cases, a full refund will be issued.

🚫 Misuse

Any attempt to misuse the website, including fraud or abuse of offers, may result in account suspension.

🔄 Policy Updates

Namaste-Bay reserves the right to modify these terms at any time without prior notice.

3️⃣ Cancellations & Refunds Policy (Critical for Razorpay)

Cancellation & Refund Policy – Namaste-Bay

❌ Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, cancellation is not possible.

🔁 Returns

We accept returns only in the following cases:

• Damaged product
• Defective product
• Wrong item delivered

📩 You must report the issue within 48 hours of delivery with clear photos/videos.

💸 Refund Process

• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.

🚫 Non-Returnable Items

• Products damaged due to misuse
• Minor color or design variations
• Clearance or sale items (if mentioned)

For refund queries:

📧 [email protected]

Privacy Policy – Namaste-bay

Namaste-bay values your privacy and is committed to protecting your personal data.

🔐 Information We Collect

• Name, phone number, email address
• Shipping & billing address
• Payment details (processed securely via payment gateways)

🛡 Data Protection

• Payment details are not stored on our servers.
• Razorpay and other payment gateways handle transactions securely.

🤝 Data Sharing

We do not sell or rent your personal data.

Data is shared only with logistics and payment partners for order fulfillment.

📢 Communication

We may contact you via email or SMS for order updates and support-related communication.

📝 Consent

By using our website, you consent to our Privacy Policy.

We’re here to help you!

If you have any questions regarding your order, shipping, payments, or returns, feel free to reach out to us.

📧 Email Support

[email protected]

Our support team responds within 24–48 business hours.

🕒 Support Hours

Monday to Saturday

10:00 AM – 6:00 PM (IST)

📍 Business Address

Namaste-Bay

India

(This is an online-only store. Physical visit is not available.)

📦 Order Support

When contacting us, please mention:

• Order ID
• Registered mobile number
• Clear photos/videos (if the issue is related to damaged or defective products)

This helps us resolve your issue faster.

🔐 Payment & Security

All payments on Namaste-Bay are processed securely through trusted payment gateways like Razorpay.

We do not store your card or UPI details.

📝 Note

Namaste-Bay is an online dropshipping platform. Product delivery timelines may vary based on supplier and location.

Cancellation & Refund Policy – Namaste-Bay

At Namaste-Bay, customer satisfaction is important to us. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once an order has been processed or shipped, it cannot be cancelled.
• PocketBuy reserves the right to cancel any order due to:
• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity

In such cases, a full refund will be issued.

🔁 Returns & Replacements

We accept return or replacement requests only under the following conditions:

• Damaged product received
• Defective product received
• Wrong item delivered

⏱ You must raise a request within 48 hours of delivery.

📩 To raise a request, email us at [email protected]

with:

• Order ID
• Clear photos or videos of the issue

Requests without proper proof may not be approved.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or negligence
• Minor color or design variations
• Products without original packaging
• Sale or clearance items (if mentioned on product page)

💸 Refund Process

• Once your return or refund request is approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during checkout.
• Processing time may vary depending on your bank or payment provider.

📦 Return Pickup

• If a return is approved, pickup will be arranged where applicable.
• In some cases, customers may be asked to self-ship the product.

📧 Contact for Refunds

For any questions related to cancellations or refunds, contact us at:

[email protected]