Terms & Conditions – Namaste-Bay

By accessing and using namastebay.shop , you agree to the following terms:

🛍 Use of Website

• You must be at least 18 years old or using the site under parental supervision.
• Information provided must be accurate and complete.

📦 Products & Pricing

• Product images are for representation purposes only.
• Prices and availability are subject to change without prior notice.

❌ Order Cancellation

• Namaste-Bay reserves the right to cancel orders due to pricing errors, stock unavailability, or suspicious activity.
• In such cases, a full refund will be issued.

🚫 Misuse

Any attempt to misuse the website, including fraud or abuse of offers, may result in account suspension.

🔄 Policy Updates

Namaste-Bay reserves the right to modify these terms at any time without prior notice.

3️⃣ Cancellations & Refunds Policy (Critical for Razorpay)

Cancellation & Refund Policy – Namaste-Bay

❌ Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, cancellation is not possible.

🔁 Returns

We accept returns only in the following cases:

• Damaged product
• Defective product
• Wrong item delivered

📩 You must report the issue within 48 hours of delivery with clear photos/videos.

💸 Refund Process

• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.

🚫 Non-Returnable Items

• Products damaged due to misuse
• Minor color or design variations
• Clearance or sale items (if mentioned)

For refund queries:

📧 [email protected]